Terms and Conditions
We’ve prepared this page to answer the most common questions we receive. If your question isn’t answered here or you need further information, please contact us.
Welcome to the Your Local Jeweller website. By continuing to use this website, you indicate that you accept these terms and conditions of use. If you do not accept these terms and conditions, you must not use this site.
Please also read our Privacy Policy regarding data protection and how we use the information you provide.
By using the website, you confirm that you are at least 18 years old or, if under 18, that you are accessing the website with the consent of a parent or guardian. We do not sell goods to children online, but we do sell children’s jewellery for purchase by adults over the age of 18.
In these terms and conditions, the following terms shall have the following meanings:
‘Us’, ‘We’, ‘Our’ refers to Your Local Jeweller.
‘You’, ‘Your’ refers to the person using the website.
You acknowledge and agree to respect all intellectual property rights owned by us or by third parties in the look and feel of the website and its contents, including sounds, music, text, graphics, data, stills, photographs, and moving images. These rights include all registered and unregistered intellectual property rights, trademarks, and community marks.
You further agree not to infringe our copyright or the copyright of any third party by any method or manner now known or developed in the future.
You may use, store, print, and download information from this website for your own personal use, including creating a personal ‘wish list’ of products.
You may not copy, reproduce, distribute, republish, download, display, post, or transmit any part of the website without our written consent.
You must not use the website in any way that may damage it or interrupt its operation. You must not use the website to transmit or post any computer viruses.
We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any website accessible through it will not cause damage to your computer. It is your responsibility to ensure that you have adequate protection for the equipment you use to access this website. We will not be liable for any loss or damage caused to your equipment as a result of using this website.
We will try to ensure that the website is always available, but this may not always be possible. We will not be liable if the website is unavailable for any reason.
Prices quoted on the website are stated in Great British Pounds (£) and include VAT at the current standard rate.
Prices for our products are subject to change without notice and are updated daily according to the London Gold and Silver Fixes.
By placing an order, you are offering to purchase a product subject to these terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability. Any guarantees or representations made as to delivery times apply only to mainland UK and are subject to postal delays or force majeure events beyond our control. Please refer to our Delivery Information for further details.
To contract with Your Local Jeweller, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We reserve the right to refuse any request made by you.
When placing an order, you confirm that all details provided are true and accurate, that you are an authorised user of the payment card used, and that sufficient funds are available to cover the cost of the goods.
Our Contract
After placing an order:
● We will send you an email acknowledging your order as soon as possible. This email confirms the goods you have ordered but does not constitute order acceptance.
● We will dispatch your goods. Dispatch constitutes formal acceptance of your order and the formation of a binding contract.
Please note that while we guarantee to send a notification for every valid order received, we cannot guarantee that the notification will be received by you, nor that it will be legible or uncorrupted.
We are not obliged to accept your order. For example, we may refuse your order if:
● The goods in stock appear damaged
● Payment is not authorised
● There is an error on our website regarding price or product details
● You have cancelled your order in accordance with the instructions below
We reserve the right to refuse any order.
Pricing and Availability
While we try to ensure that all details, descriptions, and prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we cannot contact you, we will treat the order as cancelled. If you cancel and have already paid, you will receive a full refund.
All prices are quoted in Great British Pounds (£) inclusive of VAT. Packaging and delivery costs will be charged in addition and clearly displayed where applicable.
Payment
Visa and Mastercard are accepted through SagePay.
Upon receiving your order, we carry out a standard pre‑authorisation check to ensure sufficient funds are available. Goods will not be dispatched until this check is completed. Your card will be debited once the order has been accepted.
In some cases, your card may be debited before a binding contract is formed. This does not constitute acceptance of your offer. If we ultimately reject your order, a full refund will be issued.
This site is provided on an ‘as is’ basis. We make no representation or warranty of any kind regarding the site or its contents, including information posted by third parties, and disclaim all such representations and warranties.
Prices, availability, and specifications of goods may change without notice.
All photographs and descriptions on the website are for illustration purposes only. We do not guarantee that colours will be displayed accurately on all devices. The site may contain technical inaccuracies or typographical errors.
To the fullest extent permitted by law, we exclude liability for any inaccuracies or errors.
Neither we nor our directors, employees, or representatives will be liable for any loss or damage arising out of or in connection with the use of this website. This includes, without limitation, compensatory, direct, indirect, or consequential damages, loss of data, income, or profit, loss of or damage to property, and claims of third parties.
This website may contain links to external websites that may interest you. These websites are not under our control, and we accept no liability for your use of them. We provide these links for convenience but do not monitor or endorse them.
Any links to this website must direct to the homepage, and our prior written approval is required before establishing such links.
(8) Termination of the Website or Services
We reserve the right to terminate the website or remove any services on it with immediate effect and without notice, for example if:
● A change in law limits our ability to provide the website
● An event beyond our control prevents us from providing the website (e.g., technical difficulties)
(9) Changes to Terms and Conditions
We reserve the right to change this website and its content (including these terms and conditions) at any time and without notice. It is your responsibility to review these terms and conditions when accessing the website. Continued use of the website constitutes acceptance of any changes. If you do not wish to be bound by the revised terms, you must stop using the website.
(10) Governing Law and Jurisdiction
These terms and conditions are governed by English law. You and we agree to the exclusive jurisdiction of the High Court of England and Wales in the event of any dispute.
If you access the website from outside England and Wales, you are responsible for complying with any applicable local laws.
If any part of these terms and conditions is found to be invalid by law, the remaining provisions shall remain valid and enforceable.
If you haven’t found the answer to your question, please contact our customer support team, we are always happy to help.