Returns and Refunds

At Your Local Jeweller, we take immense pride in the quality of our craftsmanship and the trust our customers place in us. With over 50 years of experience, we stand confidently behind every piece we offer.

If, for any reason, you are not completely satisfied with your purchase, simply return the item to us in its original condition, including all packaging, within 30 days of receipt of delivery. Please include your order number and the reason for your return. Once received and assessed, we will issue a full refund to your original method of payment.

While we do not offer free returns, you are welcome to use any delivery service of your choice. Please note that the item remains your responsibility until it has been safely received by Your Local Jeweller. For your peace of mind, we strongly recommend using an insured and trackable service such as Royal Mail Special Delivery, which provides full cover for valuable items.

Kindly complete and print the Returns Form and include it with your parcel to ensure smooth processing. 

Once your return has been received and inspected, we aim to process your refund within 10 days to the original payment method.

In the unlikely event that your item arrives faulty, we sincerely apologise. Please return it to us within 30 days of receipt, and we will be happy to arrange either a full refund or a replacement.

At Your Local Jeweller, your confidence and satisfaction mean everything to us, and we are committed to ensuring your experience is nothing short of exceptional.